Store Policies

Sudz 'n Dudz is a wholesale only business. Orders not meeting the minimum stated in our wholesale terms are subject to a  minimum order fee. Shopping on, purchasing from, or browsing this website renders agreement with any and all store policies stated herein. Sudz 'n Dudz reserves the right to refuse service or deny shopping privileges to any person or business at any time for any reason. 

Return Policy

Your happiness and our reputation are top priority. If you are unhappy with your order, please e-mail and we will do our best to correct the problem to your satisfaction.

Sudz 'n Dudz will not refund or exchange due to customer's dissatisfaction with scent choices.

Payment Policy

Orders paid by check are shipped after payment has been received, deposited, and cleared. We accept  credit cards through Paypal. Please verify that your Paypal address is a correct shipping address as we often print our labels straight from the Paypal website.

Shipping Policy

We are not responsible for parcels once they leave our hands. All domestic and international parcels are shipped via USPS using their SCAN system to prove receipt by a postal employee. Orders shipped in padded envelopes will have a silver seal placed over the opening to deter unlawful rifling and theft. Should you receive a parcel that bears evidence of the seal having been broken or tampered with, please photograph it and contact us before opening it. Sudz 'n Dudz and it's owners will not be responsible for loss or damage to uninsured parcels or the products therein. Should non-delivery, damage, or loss occur, the customer is responsible for filing any and all postal insurance claims following the procedures here. Should a parcel be returned to us for any reason, including, but not limited to: customer has moved, customer entered an incorrect address, customer made an error in entering the address, and/or the customer refuses the order, the customer is responsible for the cost of re-shipping the item if the order is still wanted. If the order is no longer wanted or needed, the customer will be refunded for the value of the items purchased, less a 10% restocking fee plus the cost of shipping the item if shipping was free; and shipping paid if priority or international mail was chosen will not be refunded. Our international parcels have been opened, rifled, damaged, and stolen from at an unprecendented rate. All international orders will ship via USPS priority mail with insurance coverage for our cost of the product. Overpaid shipping will be refunded after we ship your order. The customer is responsible for filing any and all postal insurance claims.

In the unlikely event of an emergency, we will do our best to notify you of any delays in shipping your order either via e-mail or the home page of this site. Sudz 'n Dudz products are prepared and packed in a child-friendly, dog-friendly, rabbit-friendly, fish-friendly, frog-friendly, chicken-friendly, and hermit-crab-friendly home. Our children are actively involved in labelling bottles, signing invoices, and packing orders. Kindly excuse any crooked stickers, fingerprints, or messy handwriting! Likewise, while the dogs are not permitted in the work areas while we cook or pack, if the presence of a stray dog hair, or if the possibility of exposure to airborne dander disturbs you, please consider shopping elsewhere.

Disclaimer

Sudz 'n Dudz website and it's owners, employees, and products are not intended to diagnose, treat, cure, or prevent any disease or symptoms. Use at your own risk. Keep all Sudz 'n Dudz products out of reach of babies, children, pets, and the mentally infirm. Sudz 'n Dudz owners and its suppliers and distributors are not responsible for any injury to person or damage to property resulting from use or storage of the products.

Privacy Policy

Your privacy is of the highest priority. Your personal information will not be given, sold, or traded to any individual or company outside of Emmaya Naturals or Sudz 'n Dudz for any reason unless required by a court of law.

Interested in selling Sudz 'n Dudz?

Wholesale inquiries are welcome. Brick and mortar stores are given priority when waiting lists are in effect. Please inquire with your name, store information, website if applicable and any pertinent questions.

Copyright © Sudz 'n Dudz 2005-2010